Heating Repair Mesa AZ

Heat went out during a cold snap.  Ain’t that always the way?  Oh, it was also the week before christmas and Dad was on his way to town.  After a quick review search, I realized I would end up hiring which ever company could come out first.  Norris Air, Inc was my first call and they had a high “diagnosis only service call” quote ($135). After calling 5 more companies I ended up keeping my initial ONE WEEK LATER appt. Norris Air, Inc was the most highly rated companies I found, but also the only ones who could come out before the New Year.

heating repair

The woman from heating repair Mesa AZ who scheduled the call was efficient and gave me all the info I expected.  I got a 1-3 time slot on Dec 22. Corey Davila showed up a little early, for which I was grateful – keeping Dad cooped around the house for the holiday was not ideal!

Corey came in, took a moment to intro himself to my dog (putting the dog at ease …which I appreciated) then offered to put on shoe coverings, and then got to work.  He checked out the indoor stuff and then crawled under the house to the heater.  After a few, he popped out with a broken part in his hand.  Gave me a quote to replace it and was very clear that it could just be the first of several things that might be broken.  He explained he wouldn’t be able to check the status of the blower until he replaced the “run cap”.  He had the part.  he replaced it – and the heat started blowing!

heating repair

All Done in less than an hour.  Total bill after $25 off coupon = $205.  I could not have asked for a better outcome.

He let me know my furnace generally looked good and recommended when I was ready to replace there are much more efficient options Norris Air, Inc could install.  Apparently duct tape doesn’t actually seal ducts so mine are pretty leaky.  Stupid duct tape – take that McGuyver!

So – my heat was broken.  Corey from Norris Air, Inc fixed it.  Prompt, efficient, professional and polite.  All I could ask for really.  I will def consider this company in the future. Corey Davila is a friendly, conscientious guy and he just happens to be a great heating professional as well!

heating repair
My neighbor also had a good experience with them. Their old old 1970’s furnace went out the week before Christmas so they did a quick search on the internet and found a local HVAC outfit (not Norris Air, Inc) to come out and take a look. They did come out and recommended a full furnace replacement but were too busy to do it immediately. They recommended Norris Air, Inc.

heating repair

My neighbors are so glad they did. Nathan showed up immediately and asked what my neighbors was interested in doing rather than going straight for what he would recommend. My neighbor was inclined just to fix the existing unit until they could save up more cash for a full replacement later in the year. Nathan went down and started doing a thorough evaluation.  He came back and walked my neighbors through the pros and cons of fixing the unit. Then he walked my neighbors through the pros and cons of replacing the unit. My neighbor is an options guy. My neighbors asked lots of questions about different ends of the choice spectrum to hone in on the best solution for them. Nathan was VERY patient. He explained the unit specs for different models he recommends (different energy efficiency, size, cost, different rebate amounts, etc).  Nathan was excellent at helping my neighbors understand the tax rebates that my neighbors will get and the types of furnaces to maximize those credits (next year my neighbors will get $1500 back from the govt). It became obvious that fixing the unit was just throwing money away so my neighbors decided to go with a full replacement.

heating repair

The only drawback was that the model my neighbors chose had to be ordered and wouldn’t arrive for several weeks. Nathan was very clear on the timing (My neighbors think he was nervous that they’d freeze without some kind of heating). Well, my neighbors managed through the cold spells (extra blankets and a space heater were all that was needed). When the time came to install Nathan and his assistant were able to reroute all the ductwork, cut and new air intake hole in the floor, and install the furnace in two days. That’s fast. Nathan also (at no prompting) offered to upgrade our thermostat free of charge in the next few heating repairmonths since a better one was about to come out (he installed a plain one for the time being). My neighbor couldn’t be happier with the work that Nathan did relative to quality, professionalism, and looking out for my neighbors interest as well as his own. My neighbor whole heartedly recommend  Norris Air, Inc for any HVAC job you might have.

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